This is Hands & Heart Thai Therapeutic Massage’s privacy policy. The studio is located at 10 Brooklyn Avenue, Loughton, Essex IG10 1BL and you can email me at handsheart.loughton@gmail.com This privacy policy explains how I use any personal information I collect about you and why I collect it.
What information do I need?
I need your contact details, your: name, phone number, address, postcode and email address. I will also need information about your age and health conditions as well as blood pressure monitoring in order to proceed the appropriate treatment.
Why do I need it? How will I use it? How long will I retain it?
I need all the details above in order to ensure that it is safe for me to provide the treatment you may ask for and also for insurance purposes. I will store your information for 7 years after the date of your treatment, or for 7 years after you have reached the age of 18 (if you are under 18 when your treatment took place). The lawful basis for processing this personal information is ‘contract’, this means that I have a legal reason to ask you for your data because I need it for contractual reasons. You do not have to share your personal data with me, however, if you do not, I cannot offer you a treatment. You must fulfil your side of the contract (share your personal information) in order for me to fulfil mine (carry out treatment).
Marketing
I may also like to send you information about the services I offer as well as a reminder message for your appointment and feedback. Once you agree to being contacted for marketing purposes using SMS in particular, you will be able to withdraw this consent at any time by emailing me at handsheart.loughton@gmail.com or calling 07544 464 939.
Will I share your information?
I will not share your information with anyone outside of Hands & Heart Thai Therapeutic Massage.
Who can you complain to if you feel I am not handling your data correctly?
Please contact me if you have any questions about this privacy policy or the information I hold on you. You can do this by email (handsheart.loughton@gmail.com), post (10 Brooklyn Avenue, Loughton, Essex IG10 1BL) or call 07544 464 939. If you believe I am not handling your data correctly, you have a right to make a complaint. This should be sent to me using the above contact details. If you are unhappy with my response, you should then contact the ICO (Independent Commissioner’s Office) by contacting them or using the following web page https://ico.org.uk/concerns/